Returns and exchanges

 

Quy & Co has a 14 days return policy for all ready-to-wear orders, where the customer cover all the shipment expenses.

To return or exchange items, you must request a return by sending us an email to inquiry@quyandco.com.

We do not accept returns for special orders as made-to-order knitwear, or any sale products.

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.  Exchanges shipped to you free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at quyandco.com.

Receiving a refund

Your refund will either be credited to the original purchaser's credit card or as store credit to your Quy & Co online account. If the complete order is returned a refund will include Quy & Co shipping costs. Please note that in case of a written notice and proof of a return to Quy & Co within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Important information

  • Items must be returned to us in perfect condition accompanied by the return form.

  • Make sure all products are exactly as you received them, with tag and seal still attached.

  • We prefer that items are returned through Quy & Co return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.

Please send the package to:

Quy & Co
Maridalsveien 52B
0458, Oslo
Norway

Sale

Our regular online return and exchange policy as described above applies during sale periods.

Quy & Co quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

Disputes

If you need to file a dispute towards Quy & Co or our products, please visit http://ec.europa.eu/odr.